Privacy Policy

We may collect personal information that you voluntarily provide to Platinum Waterscapes through our website, online forms, telephone calls, text messages, email, or other direct communications.

Depending on how you interact with us, this information may include:

• Name
• Email address
• Telephone number
• Property address or ZIP code
• Information about your property
• Information about your pool, spa, remodeling, or outdoor living project
• Project preferences, plans, budget range, and anticipated timeline
• Appointment or consultation information
• Any additional information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring website, pages visited, and information collected through cookies or similar technologies.

We use the information we collect to respond to inquiries, provide requested information, schedule consultations or appointments, prepare estimates or quotes, communicate about potential or existing projects, provide customer service, operate and improve our website and services, and conduct marketing where permitted by law.

Platinum Waterscapes does not sell or rent your personal information.

We may share information with vendors, contractors, technology providers, communications providers, or other service providers that assist us in operating our business, website, marketing, customer communications, or services. These parties may receive information only as reasonably necessary to provide services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, property, or safety of Platinum Waterscapes, our customers, or others.

You may contact us to request information regarding personal information we maintain about you, subject to applicable law.

You may also request to:

• Access personal information we have about you.
• Correct or update inaccurate personal information.
• Request deletion of personal information, where applicable.
• Opt out of certain future marketing communications.
• Express a concern or ask a question about how your information is used.

To submit a request, contact Platinum Waterscapes using the contact information provided on our website or call +1 (626) 975-0549.

Certain information may need to be retained for legitimate business, contractual, recordkeeping, security, or legal purposes.

We take reasonable administrative, technical, and organizational precautions designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

When information is transmitted through our website, we use reasonable security measures appropriate to the nature of the information being transmitted. Access to personal information within our organization is limited to employees, contractors, and service providers who reasonably need access to perform their responsibilities.

However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, understand how visitors interact with it, measure advertising effectiveness, and improve our marketing and services.

These technologies may collect information such as device type, browser information, IP address, pages viewed, referral source, and interactions with our website.

Depending on your browser and applicable law, you may be able to control certain cookies through your browser or device settings.

If you provide your email address, Platinum Waterscapes may use it to respond to your inquiry and communicate with you regarding appointments, estimates, projects, customer service, and other matters related to your request.

Where permitted by law, we may also send information about Platinum Waterscapes services, promotions, or other marketing communications. You may opt out of promotional emails by using the unsubscribe instructions contained in the communication or by contacting us.

By providing your mobile telephone number and affirmatively opting in to receive text messages from Platinum Waterscapes, you consent to receive SMS/text messages related to your inquiry or relationship with us.

Messages may include communications regarding:

• Consultation or appointment scheduling and reminders
• Quote or estimate requests
• Pool, spa, remodeling, or outdoor living project inquiries
• Project updates
• Follow up communications
• Customer service
• Other communications you have requested or consented to receive

Consent to receive text messages is not a condition of purchasing goods or services from Platinum Waterscapes.

A user may opt in to receive SMS communications from Platinum Waterscapes by methods that may include:

• Entering a mobile phone number into an online form and providing the required consent.
• Requesting text message communication directly from Platinum Waterscapes.
• Completing a written or electronic form containing the appropriate SMS consent language.
• Sending an SMS keyword when such functionality is made available.

Message frequency may vary. Message and data rates may apply.

Your mobile carrier's standard messaging and data rates may apply to messages sent or received in connection with our SMS program.

You may opt out of receiving SMS messages from Platinum Waterscapes at any time by replying STOP to a text message from us.

After submitting an opt out request, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages covered by that opt out unless you subsequently provide consent again.

You may also contact Platinum Waterscapes at +1 (626) 975-0549 for assistance with your communication preferences.

For assistance with SMS communications, reply HELP to a message from Platinum Waterscapes or contact us at:

+1 (626) 975-0549

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with service providers that support essential business functions, such as customer service or SMS delivery, may occur as necessary to provide those services.

Text messaging originator opt in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Because Platinum Waterscapes operates in California, California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, these rights may include the ability to request access to, correction of, or deletion of certain personal information and information concerning how personal information is collected, used, or disclosed.

To submit a privacy related request, contact Platinum Waterscapes using the contact information below. We may need to verify your identity before completing certain requests.

Our website and services are intended for adults seeking information about Platinum Waterscapes' services and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected, we may take reasonable steps to delete it.

Platinum Waterscapes may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

When this Privacy Policy is updated, the revised version may be posted on our website with an updated "Last Updated" date.

If you have questions, concerns, or requests regarding this Privacy Policy or Platinum Waterscapes' handling of your personal information, please contact: